Absolutely loved my wedding planner is so helpful in helping organise my wedding thankyou so much so glad I purchased it
I got the planner for my partner as a Christmas present and it was beautiful however we are missing a ring cleaning kit which was a additional charge, please if you could send what I paid for in addition I would be grateful.
Hi Ivan,
We're really sorry for this oversight. Our team members are human, and occasionally we do miss items, but we always strive to make it right as soon as we're aware. We would have welcomed the opportunity to rectify this for you, before leaving us a negative review. Nonetheless, I've personally ensured that your missing ring cleaning kit has been dispatched today via express post, so it will be with you shortly without any further delay.
Thank you for your understanding and patience. We're committed to providing you with complete satisfaction, and we hope this swift resolution helps.
Warm regards,
Lala / CEO
Cannot recommend this planner enough. It is is absolutely beautiful and such great quality
I am over the moon to receive my gorgeous wedding planner. It automatically took away so much stress just by how well laid out it is and super helpful. Can’t thank you enough for your hard work in this lovely business.
Thank you so much for your quick response and mailing of The Wedding Planner. I purchased for my future daughter in law to give as her Christmas present.
Your contact and follow up is so polite and efficient. A breath of fresh air!! Keep up the good work.