The planner is amazing and covers things I hadn’t even thought of in terms of what we will need to do to plan our wedding! Our folder was a little damaged when it arrived but other than that very happy ☺️
Hi Lauen, 
Thank you for taking the time to provide feedback on the wedding planner you purchased. We’re thrilled to hear that you will find the planner helpful for your wedding planning, but we're genuinely disheartened to learn about the issues with the presentation and quality upon arrival.
We're sorry to see that the folder was damaged in transit. Despite our best efforts to ensure it reaches you in perfect condition, it appears the journey was a bit rougher than expected. We absolutely want you to adore your planner.
Did you see the Joy Guarantee card inside your planner? It covers exactly these situations. We are more than happy to replace the planner at no extra cost to you. We aim to ensure every planner arrives in perfect condition and becomes something that you can cherish during this exciting time.
Could you please email us or give us a call directly? We’ll arrange for a replacement immediately.
Thank you again for choosing our wedding planner, and we're here to ensure your next experience is entirely joyful.
Warm regards,
Lala / CEO
This planner is beautiful inside and out - it's unique, there's LOADS of information, it's all displayed and placed wonderfully. I will say - as much as it might be disheartening to see, there are some spelling errors, which I think adds a nice "real" touch to this - it's not generic and plain, it's made by real people with a real talent for this kind of thing. I love this planner, will use it for the next 12 months until the special day next November. I will also keep it and look back on it as the years go on. Completely in love!
We also got the sample card pack too - such beautiful designs and quality! Very impressive <3 thank you heaps Paper and Ink Studio!
Hi lovely Kat,
I truly appreciate your kind and honest review. I will be honest to say, we would prefer to not have spelling mistakes in the planner, but as much as we check each design file, we’ve looked at it so many times that we’ve clearly missed seeing these little errors.
If you would be kind enough to let us know where we’ve made these spelling mistakes (because it sounds like you have a gift for spotting them!), we can then go ahead and fix them in our next print run.
Your feedback really does help us keep improving, and we’re so grateful you’ve chosen to plan such a special journey with us.
With kindness – Lala
Love this so much. My fiance and I love going through this beautiful book
Such a beautiful wedding planner and so well organised, it includes things I would not even have thought of!
The wedding planner is so pretty and so well detailed… I was amazed!
 
         
       
         
         
         
         
         
         
         
         
         
         
         
         
         
                          
                         
                          
                        